Services
Sonika solutions is an Integrated Facility Management company that offers Technical, Housekeeping, Security,
Quality control ensures that all services and work meet the set standards. This involves setting benchmarks, conducting inspections, and continuous monitoring. For example, for cleaning services, quality control teams will regularly inspect the cleanliness of facilities and ensure that standards are maintained.
A help desk serves as the first point of contact for users needing assistance. It handles requests, complaints, and issues related to services or facilities. The help desk logs issues provides immediate solutions if possible, or escalates more complex problems to the appropriate departments for resolution.
Preventive management is about conducting regular maintenance to prevent breakdowns or failures. This includes scheduling routine checks, servicing equipment, and ensuring that systems like HVAC, electrical, or plumbing are functioning efficiently. Preventive actions minimize downtime and reduce repair costs.
Vendor management involves overseeing the relationship with external vendors who provide services like cleaning, security, or catering. It includes selecting vendors, negotiating contracts, ensuring service delivery as per agreements, and managing performance to ensure vendors meet quality and service expectations.
This service involves acting as a communication bridge between the building management and various stakeholders (e.g., tenants, contractors, or service providers). The liaison ensures smooth coordination, addressing concerns like maintenance issues, building policies, and regulations, ensuring that all parties are informed and compliant.
